In my previous article I discussed reasons when you should consider changing your Fitness Trainer. So today’s one is for PT’s 🙂
We’ve all been there. At the beginning of your Personal Training career it’s very common to have an “Always Be Closing” mentality. To feel successful, we need to sell as many PT packages as possible and be on top of our gym’s sales board. However, sometimes a particular client can do more harm than good to your career. You shouldn’t feel bad about thinking of firing a client – they might actually end up having more success without you.
- Their goal is to lose / gain weight, but they refuse to watch their diet
Some clients aren’t interested in changing their body composition and that’s ok. Being a yoga teacher, as well as a PT, I quite often get to coach people who just want to be healthier and feel good after the session.
However, if a client comes to you with a clear goal in mind (such as fat-loss), not being able to hold them accountable for their diet may eventually backfire on you. You don’t want to end up with an unhappy customer, who claims that your programs don’t work.
- They Cancel a Lot / Are Always Late
Ok, this one is up to you. If they still pay you for the missed sessions and you’re happy to use some free time to chill, you might as well keep them. However, just like in the point above, if they expect to achieve certain results and it’s their fault it’s not happening, you need to think how it might affect your reputation as a trainer.
- They don’t trust you
It’s awesome when clients are genuinely interested in the process of training. However, if they’re constantly asking the same exact questions and doubt literally everything you do, you need to advise them find someone they can trust.
- You don’t trust them
If you are positive your client lies to you (e.g. about why they miss sessions, what they eat, or anything really), how are you planning to help them?
- They emotionally drain you
They say if you want to be a PT, be ready to be a counselor as well. Some people will talk about their life a LOT. Some people will whine a lot. You are the one who needs to manage it. First, you will have to make sure it doesn’t affect their workouts. Secondly, if something your client is sharing seems like too much information, you need to tell them you’re not comfortable with it.
- They are being inappropriate
No matter how professional you are, you still have to be ready that some clients will be attracted to you. Surprisingly, it might have nothing to do with your shredded abs or your perfect smile. In other circumstances, they might not even notice you, but being so physically close + feeling vulnerable often brings different types of emotions. Just like falling for a doctor or a teacher, it is somewhat natural to be dazzled by a PT, so you need to learn how to handle it professionally. The sooner you make things clear the better.
Did you ever have to reject or fire a client? Would love to hear about your experience!